Validation overrides and exceptions

Sometimes a validation doesn't apply the way you expected — a guest paid at the lot anyway, or our cameras didn't read their plate. You can apply an override after the fact.

When to use an override

• The guest already paid. They didn't see your validation message and paid at the lot. The validation was wasted; you'd like to refund them.
• The camera missed the plate. Your guest's plate was misread, leading to a violation.
• A validation expired before the guest arrived. They were running late and didn't make the window.

How to apply an override

1. Open Validate.
2. Search for the validation by plate or guest name.
3. Click the validation, then click Override.
4. Choose the action: refund the guest's payment, void a violation, or extend the validation window.
5. Add a note explaining why — this gets logged for audit.

Limits on overrides

• Refunds are issued to the original payment method within 5-10 business days.
• Voiding a violation requires the original violation reference number. You can usually find it in the visitor's notice email.
• Overrides are logged. If you're seeing a pattern (e.g., one parker repeatedly needing overrides), it's worth investigating the root cause.

Questions? Contact your Level Parking account manager.